Net Promoter Score (NPS) Survey

The efforts required in making and conducting a survey from every customer is a hectic and time taking task. The same is for customers. Don’t be shocked! As a customer, a person has a lot of work going on in his/her personal life itself. Each day, a single person shops different things from different places, and then sitting and filling out surveys for each of the places is not something he/she will do. The best way to make sure that a customer fills out your survey is to have a net promoter score (NPS) survey. With net promoter score (NPS) survey templates, you need not worry about framing and making survey questions for NPS surveys.

Benefits of using net promoter score (NPS) survey templates:

  1. The NPS survey questions in the template contain quality questions as they are made after doing extensive customer research and various aspects of the service provided.
  2. Using the NPS survey questions in the template saves you ample time which you can use to look at other functional aspects of the business.
  3. The NPS survey questions give you data that is up to the point and can make a huge difference in enhancing your business and attracting more customers.
  4. The NPS survey is designed in such a manner that it increases your chance of data collection from customers.

Touchpoints for data collection

  1. You can send thank you emails to customers along with embedded NPS survey questions.
  2. You can send your NPS survey link to their registered number along with the thank you message.
  3. At the billing counter you can ask customers to fill out the NPS survey questions as it won’t take much time.
  4. You can provide a QR code for your NPS survey with the payment receipt
  5. If you have an app or are affiliated with any such service provider, you can send the NPS survey there in a timely manner.

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