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What is customer feedback?
It is basically feedback you receive from your customers about their experience with your company’s products or services. The purpose of collecting customer feedback is to figure out their level of satisfaction and improve your product or services based on the insights received. Through them, you can understand the grey areas of your company that need improvement.
However online customer feedback can be collected in a multitude of ways. This includes polling or using surveys and asking for their reviews. After collecting feedback from customers, your marketing teams can now work on the feedback received and start working towards damage control.
What is customer feedback software?
A customer feedback software is used to receive feedback from your customers via different channels of communications to assess their satisfaction with the services or products on offer. This customer feedback software is generally used to record and analyze feedback from customers on a particular product or service which they have experienced from your company.
This management will help you derive actionable insights from customer feedback and develop your very own improvement strategy for enhancing customer satisfaction and the overall performance of your company. Right from collecting feedback, recording those responses to generating reports based on them, your customer feedback software will be by your side throughout.
Benefits of customer feedback system
You need to get an idea about how your products or services are treating your customers. If you are unaware of the receiving end, you can never truly improve your performance and fix your flaws. Following are few reasons to take customers’ feedback.
Give a voice to your customers
In order to increase your customer retention rates, you need to be willing to hear them out. Collecting customer feedback helps you to really listen about their pain points and start deriving useful insights from there. You need to make your customers a part of your decision-making team and that can only be done if you allow them to voice their opinions.
Understand your customers better
People buy from any brand once and if they aren’t satisfied with the customer service, they shift. This is how brands lose thousands of customers everyday because they do not try to understand their customers at a deeper level. This is where having a customer feedback system helps in digging deeper and building actual relationships with them.
Improve your products or services
When you launch a new product or open up a new arena of services, it is bound to look perfect in your eyes. But you need to understand how it is received by your customers. If they point out flaws, you need to pay attention to them, try fixing them with an efficient customer feedback system. This will build reports for you and will make feedback analysis easier for you and your customer service team.
Importance of a customer review software
If you are a business owner, then providing excellent customer service must be among your topmost priorities. But to achieve this, you need to hear out your customers and actually listen to what they have to say about your products or services. Hence you need customer review software to help you out throughout your journey. Few major benefits of a customer review software are
What makes Fynzo customer feedback tool different?
We have put together a few points to keep in mind while designing and sending your surveys for observing a spike in your response rates.
In which industries can Fynzo customer feedback tool be used?
Fynzo Feedback’s customized solutions pave the path for the ultimate survey building experience for any industry.
Feedback System for Restaurants & Cafes
Fynzo Feedback takes customer feedback at all sorts of restaurants —fine dine, fast food, cafes, food courts, cafeterias, pubs, clubs, joints, take-aways, dhabas, food corners, food chains, and delivery outlets.
Feedback System for Hotels & Resorts
Take guest feedback with Fynzo Feedback and capture their sentiments through check-in, check-out , at pool and overall stay at hotel.
Feedback System for Hospitals & Healthcare
Take feedback at all sorts of healthcare centers— hospitals, clinics, laboratories, pharmacies, gyms, fitness centers, exercise classes, sports complexes, stadiums, swimming classes, dance classes. etc.
Feedback System for Events & Others
Fynzo Feedback can be used to gather customer data at events, expos, exhibitions. Can also be used for market research. Can be used to gather customer data at events, expos, exhibitions etc.
How to choose the right customer feedback tool?
So are you on the lookout for a competent customer feedback tool that takes care of your feedback collection needs? If so, you need to search for an online customer feedback tool that needs to be compatible with your business requirements. The customer feedback tool which you opt for should be able to conduct the following:
Frequently Asked Questions on Customer Feedback Software
To collect insightful feedback from your customers, customer feedback software is the best option for you. Here actionable data is collected with the help of online feedback forms. Most customer feedback software provides a collection of readymade templates that can be used to create feedback forms in a short span of time.
The best way to keep track of customer feedback is to use customer feedback software as it automatically collects, organizes and generates reports on your behalf. Without customer feedback software it would be impossible to have feedback from every customer and hence the quality data.
Every business in today’s time starts and ends with a customer. In order to fruitfully run a business, it becomes very important to know how your customer feels about the product or service you offer. A customer feedback software can be very useful to get to know your customer’s opinion.
The best way to collect customer feedback is to conduct a customer feedback survey with your customers. A customer feedback system is the easiest and fastest method of getting customer feedback.
To collect customer feedback at restaurants, one can share the customer feedback survey with their customer at the time of payment of bills or share the customer feedback survey later through email or SMS.
To collect customer feedback at salon spa, you can share the customer feedback survey after the service is done through email or SMS. The customer feedback system collects the responses and notifies you whenever a responses is recieved.
Customer feedback at a medical lab can be done at various points of customer journey and the best way to do that is to use customer feedback system which can float automated surveys through links, mails or QR code with the customer.
Just follow these simple steps:
1. Login to your very own Fynzo account.
2. Click on “Create New Survey” on the dashboard.
3. Enter a Form Name of your choice and press submit.
4. Click on “Add New Questions” to add a question to the survey.
5. Mix and match the type of questions like MCQ, NPS ranking, text, etc. according to your needs.
6. Flip over the “Required” button if the question is compulsory.
7. Submit your form to save the question.
8. Add more questions on the subsequent page.
9. After you are done adding questions, share your survey on social media channels, by email, SMS, or through QR codes.
If you want to accept payments through customer feedback surveys, payment type question is available. You need to add payment type question in the customer feedback survey and respondents can take your survey and make credit card or internet banking payments.
You can enjoy a 14-day trial on Fynzo Customer feedback Software free of cost, where no credit card information is required. Apart from that, its paid plans, (when billed yearly) are:
Starter plan- $21/month
Standard plan- $34/month
View full pricing here.
Yes, you need to have an account for creating feedback form here. Sign up with your Gmail, Facebook or via email to enjoy the advanced customer feedback survey experience offered by Fynzo online customer feedback Tool.
Many customization options are available with Fynzo online customer feedback tool. Pictures and videos can be added to the question along with text.
Yes, of course. After you finish creating your customer feedback survey, you can preview it by opening the survey URL in browser. You can make changes to your forms on the customer feedback tool if you don’t like what you are seeing.