A customer retention software trusted by over 10,000+ companies
Helping leading brands increase their customer retention!
What is customer retention software?
In today’s time when everything in and about a business revolves around its customer, it becomes very important to retain your customers. One can always have a customer who has come to use your product or service for once as a trial but having that customer to keep coming back to you and your business for the use of the same product or service is what is crucial and is most beneficial to keep a business ongoing and healthy.
There are multiple factors which are very small in nature but can really play an important role in a customer’s journey of knowing your product, purchasing it and after purchase support services that helps decide whether the customer will be loyal to your business service or product or will choose to go and look for alternatives.
To keep track of all these minute factors for all the customers becomes a really difficult and time taking task on a daily basis. This is where Customer retention software comes in very handy and saves you from all that trouble relating to customer retention.
Why use customer retention software?
Customer retention software comes in with a very unique feature which distinguishes it with other customer survey software. Customer retention software collects data from all the customers through surveys but when generating reports and analyzing, based on its logic system and algorithm, focuses more on factors which are adding to the increased churn rate in the business.
This feature of customer retention software is important and can be very helpful as rather than focusing on the positive side of the customer journey, it puts more emphasis on the negative side. One can clearly see all the churn factors using customer retention software and can improve the business performance in those areas.
Fynzo Customer Retention Software
There are not many survey creators in the market which provide you with the customer retention software. But out of those few that provide the benefit of customer retention software, Fynzo customer retention software stands out to be the best as this customer retention software comes with exclusive features.
Benefits of focusing on customer retention
Lack of emphasis on areas where you are losing your customers can turn your business upside down and can cost you heavily. Focusing on customer retention can be very fruitful for your business as:
Frequently Asked Questions on Customer Retention Software
Customer retention is a metric that measures customer loyalty, and it lets one know the ability of their organization to keep its customers over time.
To collect insightful feedback from your customers, customer retention software is the best option for you. Here actionable data is collected with the help of online feedback forms. Most customer retention software provides a collection of readymade templates that can be used to create feedback forms in a short span of time.
The best way to keep track of customer feedback is to use customer retention software as it automatically collects, organizes and generates reports on your behalf. Without customer retention software it would be impossible to have feedback from every customer and hence the quality data.
Every business in today’s time starts and ends with a customer. In order to fruitfully run a business, it becomes very important to know how your customer feels about the product or service you offer. A customer retention software can be very useful to get to know your customer’s opinion.
The best way to collect customer feedback is to conduct a customer feedback survey with your customers. A customer retention software is the easiest and fastest method of getting customer feedback.
Just follow these simple steps:
1. Login to your very own Fynzo account.
2. Click on “Create New Survey” on the dashboard.
3. Enter a Form Name of your choice and press submit.
4. Click on “Add New Questions” to add a question to the survey.
5. Mix and match the type of questions like MCQ, NPS ranking, text, etc. according to your needs.
6. Flip over the “Required” button if the question is compulsory.
7. Submit your form to save the question.
8. Add more questions on the subsequent page.
9. After you are done adding questions, share your survey on social media channels, by email, SMS, or through QR codes.
If you want to accept payments through customer retention tool, payment type question is available. You need to add payment type question in the customer retention survey and respondents can take your survey and make credit card or internet banking payments.
You can enjoy a 14-day trial on Fynzo Customer Retention Tool free of cost, where no credit card information is required. Apart from that, its paid plans, (when billed yearly) are:
Starter plan- $21/month
Standard plan- $34/month
View full pricing here.
With its very affordable prices, Fynzo is the best customer retention software for small businesses.
Yes, you need to have an account for creating feedback form here. Sign up with your Gmail, Facebook or via email to enjoy the advanced customer feedback survey experience offered by Fynzo client retention software.
Many customization options are available with Fynzo customer retention software. Pictures and videos can be added to the question along with text.
Yes, of course. After you finish creating your customer feedback survey, you can preview it by opening the survey URL in browser. You can make changes to your forms on the customer feedback tool if you don’t like what you are seeing.