NPS Email
There are so many surveys floating across for all different purposes. Along with it, people are getting busier with each passing day. Filling out each and every survey will not be possible.
To make sure that your survey gets a higher response rate, one should try to form their survey in NPS form. We will discuss more about NPS in the content below so stick with it and make your survey stand out with a high response rate.
What Is NPS?
Net Promoter Score (NPS) is a quantifiable metric that is usually used to measure a business’s success. NPS is sent to customers through emails and the data collected is in the form of a scale of 1-10 or 1-5 depending on the survey conductor.
These emails are usually sent to customers to analyze the likelihood of a customer sharing your product or service with others. Email NPS score is also a good indicator of customer loyalty towards your brand’s products or services.
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NPS Email Example
NPS Email Template For Customer
Subject: Refine your experience with honest feedback; kindly rate us.
Body:
Hi (Name),
Thank you for choosing our product. We’ve noticed that you are using our product/service for quite some time now. We wish to enhance your experience further. We would be grateful if you can spare a few minutes to answer this survey (name) and help us in refining your experience.
*The image has been taken from questionpro to show that we need something similar to put here*
Thank You
(Name)
NPS Email Template For Employees
Subject: Enjoy working here? Rate this employee NPS email survey
Body:
Hi (Name),
We’re grateful to have you as a part of our team. We appreciate your efforts towards the growth of this organisation and would be glad to have your feedback.
We kindly request you to answer the question below.
*Put up the embedded question here*
Thank You
(Name)
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Tips To Write A Powerful NPS Email
These surveys are thought of as those which have a high chance of survey completion. This is because of the nature of the survey. Even after its nature, there is no guarantee that the NPS email survey that you designed to share with your customers or employee will receive a response. We as survey conductors seem to miss many small details while creating a survey which in most cases becomes the reason for not getting responses for the survey.
Don’t worry we got you covered! In this section, we will talk about certain tips and tricks that one can use to write a powerful survey and increase the survey completion rate.
- Keep your survey as short, simple, and precise as possible. Respondents must be able to get the gist of it in one look and the time required to fill out the survey should not be very long.
- Form your NPS email survey in a manner that gives a personalized touch to the user’s emotions.
- It will be better if you can have a background image and brand logo of your organization. This will make your survey stand out from others and will have a higher chance that users will remember your brand.
- Apart from the ratings in your survey, make sure to also ask why the user has given that rating. What are the things that users liked or disliked? This will give you a complete dataset.
- Have iterations in your survey design and way of presentation and perform A/B testing so that you know which NPS email survey design is giving out the best results.
- Focus on mobile-friendly designs as customers are more likely to fill out NPS email surveys on their mobile devices.
- Provide some kind of incentive to the customers that will encourage them to fill out the survey.
- Have your survey embedded in the mail rather than providing a separate link for the survey.
- Share your survey with the customers at that time of the day which is more likely to get a response. For instance, a survey sent in the middle of the night will most likely not have a response.
- Not all customers will be motivated enough or willing enough to fill out surveys in the first go. Therefore, make sure to send a follow-up email to the customers who have not filled out the survey yet.
- Even though the content in an NPS email is kept short, make sure that you stick to the point and do not deviate from the main motive behind conducting the survey.
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Conclusion
The performance of your team and how effectively you meet consumer expectations can both be determined by NPS data. Select software that enables you to import your contacts and build email lists for surveys and the entire world. Reuse frequently used email content from previous surveys by saving it as a template.
You should be able to send, schedule, and scale from zero anonymous surveys using your NPS email survey software. Your survey software must handle several languages if your company has clients and workers all around the world. For the best surveying experience, select FynzoSurvey.
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