employee net promoter score
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Employee Net Promoter Score(eNPS) -How to Calculate It?

Employers utilize the employee Net Promoter Score (eNPS) as a tool to gauge employee loyalty. According to their response to the question, “On a scale of 0 to 10, how likely would you be to recommend this company to a friend or colleague as a place to work?”, the eNPS is the percentage of unhappy employees subtracted from pleased employees.

One of the most effective measures for giving you a window into the thoughts and feelings of your employees is eNPS. It enables you to assess the effect of your ongoing business operations on the levels of employee engagement and satisfaction.

One of the most effective ways for firms to gauge employee engagement is through eNPS-based surveys because of how simple they are to use and how effective they are.

Let us know a lot more about it in this post. To fully comprehend this, as well as all terms and information relevant to it, read the entire post.

What is Employee Net Promoter Score?

Employee net promoter score is not a surveying tool. Instead, it may be thought of as a measurement technique.

Employee surveys, like the four mentioned above, have traditionally measured either “yes” or “no” ratings or through a comment area. That gave a very black-and-white picture of any organizational problems. Thus, by providing a misleading set of data, it always presents an inaccurate picture.

However, an eNPS-based survey makes sure that a company can accurately record employee thoughts.
Instead of a clear “yes” or “no,” the questions in an eNPS-based survey are numbered on a scale. Depending on the survey, the scale normally falls between 1 and 10, or 1 and 5, respectively.

Create a free employee net promoter score survey and hear from your employees

What Are The Categories Of Employee Net Promoter Score?

The employee Net Promoter Score is calculated using a 0-to-10 scale, with 0 being not at all likely and 10 being extremely likely, to determine how likely an employee is to suggest the company as a place to work. The statistics group is according to different staff types.

Promoters: 9 or 10

These are the most ardent supporters who are eager to enthusiastically endorse the company as a great place to work.

Passives: 7 or 8

These workers are content for the time being, but they would probably leave the company if a better opportunity presented itself. Additionally, even while passives might suggest the company as a location to work, that advice is probably going to come with some qualifications.

Detractors: 0-6

Detractors are employees who are not inclined to recommend working for a company and who could be able to have a negative impact on others.

What Are The Benefits Of Employee Net Promoter Score?

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eNPS is simple to implement

The procedure simply needs a little introduction. Even though some workers may not be familiar with it, the idea is simple to explain: You “simply” want to know if your employees would recommend working for you.

This clever response asks very little of responders while revealing a great deal about employee engagement.

eNPS is economical

It is a risk-free technique to determine how satisfied your employees are with their work. One email is all it takes to start measuring employee net promoter score, so there aren’t many time or financial obligations.

When taken together, these benefits provide you the freedom to communicate with staff more frequently, giving you information on how well your business is doing.

Knowing your eNPS is straightforward

There isn’t a more convenient approach to measure employee happiness than using the employee net promoter score, which is its main advantage. Employees merely have to select their score on a 0–10 scale, and managers don’t have to spend hours coming up with the perfect survey questions.

A simple metric to use is eNPS

This metric’s simplicity leaves you with just one number. This makes it a very simple measure to work with. Employers should monitor the development of their eNPS, especially during times of change in the workplace. One variable eliminates any possibility of confusion.

Check out these benefits by creating an eNPS survey NOW!

Employee Net Promoter Score Calculation

The percentage of promoters minus the percentage of critics is the employee Net Promoter Score:

eNPS = % promoters – % detractors

The score does not take the percentage of passives into account. The eNPS could have a negative value.

It is relatively easy to measure the eNPS. How likely are you to suggest your employer to others as a place to work? is the crucial question to put to your employees. Employees are asked to rate themselves on a scale of 0 to 10, with 0 being a very low likelihood of recommendation and 10 representing a high likelihood.

Promoters are supporters of your company who rate your firm a 9 or 10. Your future business plans should make use of their passion and innovative ideas because their positive experiences indicate that they are committed to supporting and expanding your company.

Detractors are people who give their place of employment a rating between 0 and 6. Detractors frequently intend to quit their jobs in the near future. By addressing their problems and worries, you can stop employee churn.

By deducting the percentage of critics from the percentage of supporters, the overall eNPS for a company is determined. Your eNPS, which ranges from 100 to -100, will be the result.

What Is A Good Employee Net Promoter Score?

The goal of an eNPS is to identify your organization’s advantages and disadvantages.
Many businesses choose to average the results of various eNPS questions. Others, on the other hand, guess the unique eNPS score of each survey question.

Here is an example of a positive employee net promoter score:

  • A worker’s NPS can be in the range of -100 to 100.
  • Leading firms consider a score above 0 to be good or acceptable.
  • A good score is one that is greater than 50.
  • A score of more than 70 is finally regarded as ground-breaking.

The degree of involvement is low if the collected eNPS falls below your expectations or is rather poor. It is now appropriate for you to create the essential action plans to address your areas of weakness that are negatively influencing the performance of the organization.

Even if your eNPS is high, this does not mean that you should become complacent and stop making efforts to improve it.

Guidelines For Employee Net Promoter Score Questions

Include a follow-up question in your survey for a powerful approach to increase response rates and demonstrate your value for employee feedback. Just be sure to bear the following rules in mind when doing so:

Be succinct

An employee net promoter score survey should not be combined with a longer employee engagement survey in order to be effective. Resist adding more than one follow-up question.

Avoid asking additional follow-up questions.

Use an open-ended question instead. While your first question requests a particular figure, your second question should allow workers the opportunity to elaborate on their ideas. Stay away from yes/no, complicated, or overly precise queries.

Use these guidelines and create a free eNPS survey

How To Improve The Employee Net Promoter Score?

It is really crucial to improve the employee net promoter score for any organization. Here are the best 5 ways that you must adopt in your organization to improve the employee net promoter score.

Your Employee Engagement Strategies Need Improvement

A low eNPS shows low levels of engagement, which means your engagement techniques require improvement. As a result, you must create a clear plan to increase employee happiness in your company.

Look at what has been successful for other businesses. Enlist the assistance of your senior executives and HR managers. Alternatively, you may formally ask the staff what modifications they would like to see made to the company.

Take regular eNPS measurements

Employee net promoter score cycles on a regular basis standardize the process and provide you with enough data to identify trends. You won’t be able to identify the changes that are related to each score if you space the surveys out too widely.

Create an employee journey map

You must be aware of every interaction your business has with employees in order to enhance eNPS. You can immediately comprehend each interaction an employee has with your business by creating an employee journey map. Even just this activity can reveal some of your shortcomings or inefficiencies.

Engage Detractors

Have private conversations with detractors about their evaluations. That gives you the chance to immediately address their issues and also gives you the chance to gather some useful feedback. It will help you see your company’s flaws more clearly and even gather suggestions for how to fix them.

Tell the truth about your eNPS

Don’t keep your staff from knowing your results. By being open and honest about your company’s employee net promoter score, you’ll encourage your staff to feel invested in the review process rather than excluded.

Be gutsy when dealing with low scores, too. Instead of burying your head in the sand, demonstrate to employees that you are committed to fixing poor results by investing in engagement.


With the help of engagement surveys, you can support your employees year-round and wherever they are. eNPS is a terrific way to get started on the path to high employee engagement. We anticipate that reading this blog article will motivate you to use and raise your employee net promoter score.

For backlinks and collaborations, please mail at maria@fynzo.com.

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